Last updated: 12 May 2026
This privacy policy explains how Computask Ltd t/a Task Group collects, uses, stores and protects personal information.
We are committed to handling personal data responsibly, securely and in line with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection laws.
1. Who we are
Computask Ltd t/a Task Group is the data controller for personal information collected through our website, enquiries, customer communications and services.
Our website is:
taskgroup.co.uk
Our contact details are:
Task Group
Telephone: 01462 222 345
Email: privacy at taskgroup.co.uk
Address: 18-19 Furmston Court, Icknield Way, Letchworth Garden City, Hertfordshire, SG6 1UJ
Company number: 07054336
ICO registration number: ZC036704
2. What information we collect
We may collect and process the following types of personal information:
Your name.
Your email address.
Your telephone number.
Your job title or role.
Your business name and business contact details.
Information you provide when completing forms on our website.
Information you provide when contacting us by phone, email, website form or other communication channels.
Information connected with support requests, service enquiries, quotes, contracts or customer accounts.
Technical information that may be collected when you use our website, such as IP address, browser type, device information and website usage data, depending on the cookies and tools used on the site.
Support related information where needed to provide services, such as usernames, device information, ticket history, diagnostic information, system logs or security alerts.
We only collect information that is relevant to our business relationship, website operation, service delivery, legal obligations or legitimate business purposes.
Our website and services are intended for businesses. We do not knowingly collect personal data from children through this website.
3. How we collect your information
We may collect personal information when:
You complete a form on our website.
You contact us by phone or email.
You request a quote, consultation or support service.
You become a customer or supplier.
You use our website.
You subscribe to updates or marketing communications.
You interact with our booking tools, customer portals, support systems or related services.
A customer, supplier or partner provides your details to us as part of a business relationship.
4. How we use your information
We use personal information for the following purposes:
Responding to enquiries
We use your information to respond to messages, calls, website forms and service enquiries.
Lawful basis: Legitimate interests, or steps taken before entering into a contract.
Providing services
We use your information to provide IT support, cyber security services, AI consultancy, backup, monitoring, cloud support, project work and related business services.
Lawful basis: Contract, legitimate interests and, where required, legal obligation.
Managing customer relationships
We use information to manage accounts, support requests, service reviews, billing, administration and communication with customers.
Lawful basis: Contract and legitimate interests.
Providing technical support and security services
We may process technical information, device information, account information, support tickets, logs, alerts and diagnostic information where needed to investigate issues, protect systems, monitor services or deliver agreed support.
Lawful basis: Contract and legitimate interests.
Sending service messages
We may send important service messages, security notices, account updates or operational information relating to services we provide.
Lawful basis: Contract and legitimate interests.
Sending marketing updates
If you opt in to receive updates, we may send occasional emails about our services, news, events or relevant business technology information.
You can unsubscribe at any time.
Lawful basis: Consent, or legitimate interests where permitted for existing business contacts.
Improving our website and services
We may use website usage information, enquiry trends, service feedback and non identifiable analytics to improve our website, services and customer experience.
Lawful basis: Legitimate interests. Where cookies or similar technologies are used, consent may also be required.
Meeting legal and regulatory obligations
We may process information to comply with legal, accounting, tax, regulatory, insurance or contractual obligations.
Lawful basis: Legal obligation and legitimate interests.
5. Our legitimate interests
Where we rely on legitimate interests, these may include:
Responding to business enquiries.
Managing customer and supplier relationships.
Providing secure and reliable services.
Protecting our systems, customers and business.
Improving our website and services.
Keeping appropriate business records.
Promoting relevant services to business contacts where permitted.
We balance our interests against your rights and freedoms before relying on this lawful basis.
6. Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work properly, improve performance, understand how visitors use the site and support website security.
Some cookies are essential for the operation and security of the website. These may be used without consent where they are strictly necessary.
Where we use non essential cookies, such as analytics, marketing, embedded content or tracking technologies, we will provide information about them and ask for consent where required.
You can manage your cookie preferences through the cookie banner or cookie settings tool on our website, where available.
For more information, please see our Cookie Policy.
7. Who we share information with
We do not sell or trade personal information.
We may share personal information where needed with:
Service providers who help us operate our website, systems, email, support tools, cloud services, security platforms, backups, monitoring, customer management systems or booking tools.
Trusted partners, contractors or suppliers where required to deliver services to customers.
Professional advisers, such as accountants, insurers, legal advisers or consultants.
Payment, finance or accounting providers where required.
Law enforcement, regulators, courts or public authorities where required by law.
Other parties where needed to protect our rights, property, systems, customers or staff.
We require service providers and partners to handle personal data securely, confidentially and only for the purposes agreed with us.
8. International transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal data is transferred outside the UK, we take steps to ensure appropriate safeguards are in place. This may include using providers with suitable data protection commitments, contracts, security controls or approved transfer mechanisms.
9. How we protect your information
We use appropriate technical and organisational measures to protect personal information.
These may include:
Access controls.
Secure systems.
Encryption where appropriate.
Staff training.
Supplier checks.
Secure internal processes.
Monitoring and security tools.
Backup and recovery controls.
Limiting access to people who need the information to perform their role.
No system can be guaranteed to be completely secure, but we take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
10. How long we keep information
We keep personal information only for as long as needed for the purpose it was collected, including business, legal, accounting, contractual, insurance and regulatory requirements.
Typical retention periods may include:
Enquiry information is kept for as long as needed to respond and follow up, unless a customer relationship begins.
Customer records are kept for the duration of the relationship and then for a reasonable period afterwards for legal, contractual, accounting and business record purposes.
Support records are kept for as long as needed to provide support, maintain service history, resolve disputes and meet contractual or legal requirements.
Marketing consent records are kept while consent remains valid, and suppression records may be kept to ensure we do not contact people who have opted out.
Financial and accounting records are kept for the period required by law.
If you need specific retention periods added, these should be confirmed against your internal processes before publication.
11. Your rights
Under data protection law, you have rights in relation to your personal information.
These may include the right to:
Request access to the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal data in certain circumstances.
Ask us to restrict how we use your personal data in certain circumstances.
Object to certain types of processing.
Withdraw consent where we rely on consent.
Request transfer of your personal data in certain circumstances.
Object to direct marketing.
These rights are not absolute and may depend on the circumstances, the lawful basis for processing and any legal or contractual obligations that apply.
To exercise your rights, please contact us using the details in this policy. We may need to verify your identity before responding.
We normally respond to rights requests within one month, unless the request is complex or an extension is permitted by law.
12. Marketing communications
If you have agreed to receive marketing communications from us, you can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We may still send service related messages where these are necessary for customer support, contract administration, security, account management or service delivery.
13. Links to other websites
Our website may contain links to other websites or third party services.
We are not responsible for the privacy practices, content or security of other websites. You should read the privacy policy of any external website you visit.
14. Changes to this privacy policy
We may update this privacy policy from time to time.
Any changes will be published on this page with an updated date. If the changes are significant, we may also notify customers or contacts in another appropriate way.
15. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Website: ico.org.uk
- Contact us
For privacy questions or to exercise your data protection rights, contact:
Computask Ltd t/a Task Group
Email: privacy at taskgroup.co.uk
Telephone: 01462 222 345
Address: 18-19 Furmston Court, Icknield Way, Letchworth Garden City, Hertfordshire, SG6 1UJ
Website: taskgroup.co.uk
